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Responsible Gaming

General Terms & Responsible Gaming Policy – PinStars Casino Ontario

GENERAL INFORMATION

Please review this information carefully.

https://pinstarscasino.ca/ (referred to as “the Website”) operates under the authorization and regulation of the Curacao Gaming Control Board under License No. OGL/2024/580/0570. The Website complies with all regulatory requirements and is legally permitted to offer games of chance and betting services.

TERMS & DEFINITIONS

  • Account – A unique profile created for accessing services.
  • Company – Referred to as “the Company,” “We,” “Us,” or “Our” within this agreement.
  • Service – Refers to the Website and its offerings.
  • You – Any person or entity accessing or using the services provided by the Website.

RESPONSIBLE GAMING & SELF-EXCLUSION

Although the Website provides entertainment-based services, we recognize that gambling can present challenges for some users. We are dedicated to promoting a responsible environment by adhering to industry standards for player protection.

Key Principles of Responsible Gaming

  • Gambling should be for fun, not as a source of income. Outcomes are unpredictable, and losses should be expected.
  • Understand the rules and probabilities before playing to make informed decisions.
  • Set a budget and stick to it. Play within your means and avoid exceeding financial limits.
  • Do not chase losses. Trying to recover previous losses often results in greater financial setbacks.
  • Balance gambling with other activities. Diversifying entertainment options can prevent excessive play.
  • Take breaks regularly. Stepping away from gaming helps in maintaining control.
  • Set a time limit before playing. Pre-determined gaming durations assist in maintaining responsible habits.

Signs of Problematic Gambling Behavior

  • Playing for longer than planned.
  • Neglecting work, studies, or personal relationships.
  • Struggling to reduce or stop gambling.
  • Hiding gambling habits from friends and family.
  • Believing that a large win will resolve financial difficulties.
  • Borrowing money to continue gambling or repay debts.

If you identify with any of the above, please contact us for guidance on support options.

SUPPORT & CONTACT INFORMATION

Our support team is available via email at all times, free of charge, to provide assistance.

PREVENTION OF UNDERAGE GAMBLING

Accessing and participating in gambling activities on the Website is strictly prohibited for individuals under 19 years of age. While we employ strict verification procedures, we encourage parents and guardians to take proactive measures to prevent minors from gambling online.

Recommendations for Parents & Guardians:

  • Always log out after gaming.
  • Avoid using autofill for login credentials.
  • Keep usernames, passwords, and payment details secure.
  • Do not gamble in the presence of children.
  • Monitor children’s internet usage.
  • Utilize parental control tools to restrict access:
    • Net Nanny – Blocks inappropriate content.
    • CyberSitter – Customizable filtering for online access.

If you suspect a minor is using the Website, contact our support team immediately.

EXTERNAL SUPPORT RESOURCES

For assistance with problem gambling, the following organizations offer free and confidential support:

  • Gambling Therapy – Global support service offering practical guidance and emotional assistance.
  • Gamblers Anonymous – Peer support network providing resources and group meetings.
  • GamCare – UK-based organization providing information, treatment, and responsible gambling guidance.
  • BetFilter & GamBlock – Software solutions that restrict access to gambling websites.

PLAYER PROTECTION TOOLS

To support responsible gaming, we provide tools that help manage account activity, control spending, and limit gambling participation.

Gambling Limits

Players can implement various limits to control their gaming behavior:

  • Bet & Loss Limits – Set restrictions on the maximum amount wagered or lost over a period.
  • Session Duration Limits – Control playtime to maintain a balanced approach to gaming.
  • Deposit Limits – Cap the amount added to your account within a set timeframe.

Changes to increase limits require a 7-day cooling-off period, while reductions take effect immediately.

Cool-Off Period

Players can temporarily suspend their account for a specified duration by selecting a time-out option.

  • While the account is inactive, no gameplay or deposits are permitted.
  • Existing balances and pending bets remain intact.
  • The account automatically reactivates after the cool-off period ends.

Account Closure

Users may request account closure at any time by contacting support.

  • Closed accounts can be reopened upon request.
  • If gambling-related concerns exist, self-exclusion is recommended instead of standard closure.

Self-Exclusion

Self-exclusion is a strict voluntary ban from gambling activities for a duration of six months to five years.

  • Once activated, self-exclusion cannot be reversed until the selected period expires.
  • Attempting to create a new account during this time violates our Terms of Service and may lead to a permanent ban.
  • If a request is made to lift self-exclusion before the agreed period, an internal review will be conducted. If approved, a minimum 24-hour waiting period is required before reactivation.

For self-exclusion requests, please contact [email protected].

FINAL NOTES

By playing on PinStars Casino Ontario, you acknowledge and agree to the terms outlined in this policy. We are committed to providing a responsible gaming environment and encourage all players to make informed choices.

For any concerns or further assistance, our support team is available 24/7 to help.