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Privacy Policy

Privacy Policy – PinStars Casino Ontario

INTRODUCTION

At PinStars Casino Ontario, we respect your privacy and are committed to protecting your personal data. We only collect the necessary information required to process your registration, comply with Know Your Customer (KYC) regulations, and ensure the proper functioning of our services.

By creating an account on our website (referred to as “the Website”), you acknowledge and accept the data collection and privacy terms outlined below.

DATA COLLECTION & STORAGE

We may collect and process the following information:

  • Account Information: Details provided during registration and any updates made to your profile.
  • Communication Records: Emails, support requests, and any messages exchanged with our team, including a history of interactions.
  • Financial Transactions: Deposits, withdrawals, bets, winnings, and bonus activity.
  • Responsible Gaming Monitoring: Analysis of gambling patterns to identify potential risks and promote responsible play.
  • Third-Party Verification Data: Credit history, identity verification details, and fraud prevention information obtained from external agencies.
  • Technical Data: Device information, browser type, operating system, network details, and other relevant system settings.
  • Gameplay Activity: Bet history, game session duration, high scores, and in-game actions.
  • Usage Analytics: Page visits, browsing activity, time spent on the Website, and interaction logs.
  • Anonymized Data: De-identified information used for research, advertising, and performance improvement.

COOKIE POLICY

We use cookies to improve functionality, personalize content, and enhance security. Cookies also help streamline the login process and improve user experience.

  • You may disable cookies in your browser settings, though this may affect the performance of certain features.
  • Unless cookies are manually blocked, they will be used for analytical and personalization purposes.

HOW WE USE YOUR DATA

We may use your personal data for the following purposes:

  • Account Management: Ensuring uninterrupted access to the Website.
  • Service Improvements: Enhancing Website performance and optimizing user experience.
  • Identity Verification: Meeting regulatory requirements, including KYC and Anti-Money Laundering (AML) laws.
  • Responsible Gaming Initiatives: Identifying gambling-related concerns and implementing protective measures.
  • Security & Fraud Prevention: Detecting violations, unauthorized activity, or fraudulent behavior.
  • Marketing & Promotions: Delivering personalized offers, promotions, and tournament updates.
  • Regulatory Compliance: Meeting obligations set by legal authorities and gaming regulators.
  • Research & Analytics: Studying trends to improve Website functionality and user engagement.
  • Public Announcements: Displaying leaderboard rankings and tournament results.

DATA SHARING & DISCLOSURE

We do not sell or share personal data with third-party organizations, except in the following cases:

  • Legal Requirements: If mandated by law, regulatory authorities, or government bodies.
  • Fraud Prevention: Collaborating with security agencies to detect and prevent fraudulent activities.
  • Operational Necessities: Sharing anonymized data for statistical research or service improvements.

USER DATA RIGHTS

You have the right to:

✔ Access and review your personal data.
✔ Request corrections to inaccurate or outdated information.
✔ Restrict or object to certain types of data processing (subject to legal obligations).
✔ Request deletion of your data where applicable.
✔ Withdraw consent for specific data processing activities.

To exercise these rights, please contact our Support Team via email.

INTERNATIONAL DATA TRANSFERS

As a global service provider, your data may be transferred to locations outside the European Economic Area (EEA). We take all necessary precautions to ensure your information remains protected, in compliance with international data security standards.

For further details, please reach out to our Support Team.

DATA RETENTION POLICY

We store your personal data for as long as your account remains active. Additionally, we may retain your information for the following reasons:

  • Regulatory compliance with gambling laws and financial regulations.
  • Fraud detection and security monitoring.
  • Responsible gaming tracking and analysis.
  • Dispute resolution and legal claims.

Retention periods are determined based on legal, contractual, and operational requirements.

YOUR PRIVACY RIGHTS

You may request:

  • Access to your personal data.
  • Corrections or updates to any inaccurate information.
  • Restriction of processing or deletion of your data where applicable.
  • Data portability, allowing you to receive your information in a machine-readable format.
  • Withdrawal of consent for data processing (where applicable).

Requests are subject to legal obligations, including gambling regulations and industry compliance standards.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy to reflect changes in our business practices or regulatory requirements. Updates will be published on this page, and users are encouraged to review the policy periodically.

The latest version of our Privacy Policy is always available on the Website.

CONTACT INFORMATION

For any inquiries regarding this Privacy Policy, please contact our Support Team via email.